11:17:48 AM | 1/22/2026
In 2025, the Vietnam Joint Stock Commercial Bank for Industry and Trade - Hai Phong Branch (VietinBank Hai Phong) recorded solid progress. Leveraging advances in digital transformation, a broad service ecosystem, and a focus on sustainable credit growth, the branch strengthened its position in the banking sector while supporting the business community, particularly logistics enterprises, supporting industries, and small and medium-sized enterprises (SMEs).
The grand opening of the Duong Kinh Transaction Office of VietinBank Hai Phong Branch, March 2025
Breakthrough growth
In 2025, despite continued economic volatility, VietinBank Hai Phong delivered solid business results with strong growth. Total capital mobilized from organizations and individuals rose by 12.9% compared with 2024 and by 32.5% compared with 2023, reflecting the effectiveness of the branch’s market expansion strategy, flexible interest rate policies, and improving service quality.
Credit operations also recorded strong growth, rising 13.48% year-on-year and 111.87% compared with 2023. At the same time, VietinBank Hai Phong maintained strict credit quality control, supporting priority sectors in line with both local and central socio-economic development objectives while ensuring system stability.
A representative of the VietinBank Hai Phong Board of Directors shared: “Our mission is not only to provide capital to the economy, but more importantly to ensure that capital is used effectively and safely, and reaches areas that generate value. In all circumstances, VietinBank Hai Phong places customers at the center, using service quality and satisfaction as measures of development. The 2025 growth results demonstrate the collective efforts of our staff and reaffirm customer confidence in VietinBank Hai Phong.”
Comprehensive financial solutions
VietinBank Hai Phong responded proactively to market demand by developing bundled and flexible product packages tailored to each customer segment.
For logistics and import-export enterprises, it offered end-to-end solutions, including working capital loans, overdrafts, medium- and long-term financing, service fee collection, online payments, ERP-integrated cash flow management, tax and customs payments, and trade finance services such as letters of credit (LCs), telegraphic transfer reimbursement (TTR), documents against payment (DP), factoring, and customs guarantees. These solutions improved cash flow efficiency, reduced operating costs, and accelerated capital turnover.
For supporting industries and SMEs, VietinBank Hai Phong offered tailored international credit cards, fee incentives, preferential deposit and lending rates, and support for business connections, helping expand exports and strengthen production capacity in sectors such as manufacturing, textiles and garments, wood, plastics, and electric cables.
“Hai Phong is a hub for logistics, heavy industry, and supporting industries. Therefore, VietinBank Hai Phong has identified the need to provide financial solutions aligned with local characteristics, supporting enterprises in both the short and long term. We not only finance capital but also support clients in cash flow management, digital transformation, and market expansion,” added the representative of the VietinBank Hai Phong Board of Directors.
Leading digital transformation, enhancing customer experience
Digital transformation remained a core focus at VietinBank Hai Phong. The bank rolled out digital services including e-wallet management, customized account numbers, online credit card issuance, and online lending. Biometric authentication and chip-based ID verification strengthened security and reduced fraud risks.
In addition, VietinBank Hai Phong operated a customer service portal to collect feedback, handle service inquiries, and proactively improve customer care. The platform helped shorten processing time, raise customer satisfaction, and support continuous service improvement.
The bank also invested in staff training, encouraged innovation, and digitized internal processes to maintain a professional, consistent, and customer-friendly service environment.
In 2026, VietinBank Hai Phong aims for safe, efficient, and sustainable credit growth. The branch will prioritize lending to production and business sectors, nationally strategic fields, enterprises in global supply chains, and key economic growth drivers, while promoting green credit and supporting environmentally friendly projects, clean technologies, and sustainable development.
For new products, VietinBank Hai Phong plans to accelerate the rollout of the Shop365 solution package - “Smart finance, prosperous business” - along with zero-fee payment account packages, account alias services, expanded corporate card offerings, QR payments and iPay, and broader incentive programs to increase CASA and expand market share.
“We aim to expand scale while improving the quality of our credit portfolio. VietinBank Hai Phong will continue to innovate, accelerate digital transformation, expand the service ecosystem, and work alongside city authorities in socio-economic development goals. VietinBank Hai Phong is committed to being a trusted financial partner for the business community and residents of Hai Phong,” the representative of the VietinBank Hai Phong Board of Directors shared.
By Ngo San, Vietnam Business Forum
Vietnamese
