Far EastTour: Toward Professional Tour Operator

Far East Trading and Tourism Co., Ltd was only established in 2008 but its founders have worked in the travel industry for nearly 10 years. Their experience, creativity and knowledge of the Vietnamese tourism market provide the foundation for the company to become a professional tour operator after three years of operation.

 

Mr Nguyen Thanh Cong, company director, said that as a small company with only 10 staff, Far East Tour will choose an appropriate development path to create its own identity and strengthen its competitiveness.

 

Developing an online sales system is one of primary goals of Far East Tour. Tourism products and information draw strong interest from domestic and foreign customers and are introduced in three different languages, Vietnamese language at www.dulichtrongoi.com, English language at www.fareastour.com.vn and French language at www.fareastour.com. The selection of this sales channel allows domestic and foreign tourists to learn about the company’s tour products in , English language at and French language at . The selection of this sales channel allows domestic and foreign tourists to learn about the company’s tour products in the quickest and most convenient manner. Far East Tour also promotes online marketing by Search Engine Optimize (SEO) method, email marketing and Google keyword search. This modern method reflects the dynamics of Far East Tour. Through this advertising channel, customers can contact Far East Tour as soon as they wish to be on vacation.

 

To build on its prestige, Far East Tour offers inbound and outbound tour packages while improving the quality of associated services like ticketing, rental cars, visa and tour guide services. Particularly, the scouting service of Far East Tour is highly appreciated for its professional and wholehearted attitude, exciting and creative cultural shows and game shows during any journey.

 

The professional working style of Far East Tour is reflected by the customer relations system. In addition to directly visiting the company’s head office at No. 5 Ly Nam De Street, Hanoi City to book tours, customers can book by phone or e-mail. For patrons, Far East Tour always keeps in contact and provides useful tour information. The professionalism of Far East Tour is demonstrated by customer care and support quality, said Nguyen Thanh Cong, adding that service is part of the company culture - a factor that not all companies pay attention to.

 

Far East Tour is strongly expanding its services for both domestic and international markets and finding new attractions. Currently, Far East Tour has tours to many countries like Thailand, Malaysia, Singapore, Laos, Cambodia, South Korea, China, Egypt and European countries. Far East Tour’s products satisfy both individual holidaymakers and group tourists. According to Director Nguyen Thanh Cong, Far East Tour’s success is in the satisfaction of customers.

 

Director Nguyen Thanh Cong said Far East Tour will develop both inbound and outbound tours, especially daily and weekly tours to places of interest like Sapa, Ha Long Bay, Hue and Hoi An, and trans-Vietnam tours. Far East Tour also wants to strengthen cooperation with tour operators in ASEAN and globalise the Far East Tour brand. The company expects growth of 30 % in 2010.