Sunway: The Hotel with Perfect Services

Sunway: The Hotel with Perfect Services

“Sunway is not a large expensive hotel but it is indeed a quality hotel.”  

Sunway Hotel was established in February 1998 with the cooperation of the Malaysian Sunway Group and the Vietnamese Ministry of Trade. Since then Sunway has been awarded The Best Boutique Hotel in Hanoi for five consecutive years, thanks to the perfect service and warm atmosphere which Sunway offers its guests. 

One of the Sunway Hotel’s many appealing aspects is its location. Located in the vicinity of Hanoi’s famous Old Quarter, it is convenient for tourists to walk along the green Lo Duc street, and a mere ten minute stroll to renowned tourist attractions such as the Opera House, shopping and entertainment precincts and the water-puppetry theatre. 

Almost every guest of Sunway is a business traveller to Vietnam, and the calm and warm atmosphere is one of the most attractive aspects for the guests. The Sunway is the only hotel in Hanoi having triple-glazed soundproof windows in all rooms, assuring guests of a peaceful sleep after a long day at work or out shopping. All guest rooms are equipped with the latest amenities including high speed broadband internet access, an “all in one services” button for room service, colour satellite TVs, mini bar, and drinkable tap-water. For the entertainment and leisure of guests, the hotel has a Health Club with exercise machines, the Club Classic Lounge, a Jazz Bar with live shows in the evening. Specifically, the Club Classic Lounge, located on level 7 of the exclusive Business Centre, offers a full range of modern equipment and services such as translation, conference rooms, computers and projectors. All Sunway’s services are comparable to the standard of a five-star hotel. 

Sunway also offers its guests the Allante Restaurant. In elegant relaxed surroundings, the restaurant provides a perfect retreat from the hustle and bustle of Hanoi’s street life, with a variety of international and Vietnamese cuisine. In addition, the chef caters well for Halal food (Islamic food). 

Finally, quality service can be assured at the hotel. Because of excellent working conditions and a warm family-like atmosphere, most employees of Sunway hotel have worked there since it opened. Staff offer professional service and understand the tastes and preferences of the clientele. Guests always feel a family atmosphere when they return to stay at Sunway. 

With these all features, it is easy to understand why 30 per cent of guests of Sunway Hotel are returning visitors, and over 70 per cent of the rooms are always filled.

• Hoang Ha