Romana Resort & Spa, in Phan Thiet City, Binh Thuan Province, is a famous attraction where a lot of domestic and international visitors come for relaxation. Ngoc Hien and Ngoc Huong of Vietnam Business Forum interviewed Mr Tran Anh Thi, Managing Director of the resort.
Could you please talk about what makes Romana Resort and Spa attractive?
Romana is an isolated resort, in a mountainous setting and near the sea. All suites face the coast. Each villa has its own swimming pool. Visitors are served both local food specialties and international dishes. The spa area is designed in line with oriental architecture. Moreover, we harmoniously combine local hospitality and international service standards.
Besides, Romana also offers sea-related sports activities such as beach volleyball, swimming and fishing.
Apart from relaxation, does Romana also organise sightseeing tours to famous landscapes in Binh Thuan?
In 2007, we have organized sightseeing tours to famous localities in Mui Ne and Phan Thiet such as Poshanu towers, Mui Khe Ga, Doi Cat (sand dunes), Hom Rom (island) and Lang Chai (fishing village), as well as cooking courses introducing Vietnamese gastronomy to international visitors, and song and dance festivals introducing national cultural identity to foreigners. We also cooperate with the Department of Tourism to send our customers to events organised by the tourism sector.
A satisfactory visit not only depends on price and service quality, but also on the professionalism and attitude of those organizing the tour. What do you think about this?
Professionalism combines experience, training and hospitality. In my opinion, hospitality is a decisive factor. Hospitality and tourism development attitude is the core that the tourism sector in every tourism city must remember and follow.
At Romana, we also believe that a joyful attitude among the staff will raise the quality of Romana hospitality to customers. The happiness of visitors grows from the attitudes of tourism workers.
How do you rate the success of Romana to date? What are the development prospects for Romana in the coming time?
I have managed Romana for nearly one year and experienced many difficulties in consolidating and developing our trademark, reorganizing operations and improving facilities. To date, I can only claim on big achievement, not a feat. The gladness of Romana family is the affirmation of our position as a leading resort, in Vietnam and the world.
Personally, the basis for the development of Romana in the coming time is the solidarity, happiness and cooperation of our employees for the sake of customers’ happiness and for the sake of the Romana name.
Vietnamese
