SASCO: Customer Satisfaction Gauges Service Quality

It is certain that the staff, who are endowed with a clear Code of Conduct, rich experience and immense devotion to the work and market development, are the very pride and secret of success of the company. With its untiring efforts, SASCO has strongly overcome all challenges and confidently asserted its brand name. SASCO has been a Top 500 company by revenue in Vietnam since 2007. As a provider of airport services in the largest airport of Vietnam, SASCO always affirms its position as a leading company with strong potential and brand built by its world-class commercial service system chains at airports, capable of serving millions of customers. In addition to its target markets, SASCO has promoted its strengths and capabilities to diversify its operations and scope of activities, expand its business into non-aviation fields and make foreign business presence to ensure balanced, sustainable development.

 

Apart from good facilitators from the growth of the aviation market, the drive and the core of the company’s growth is the company always puts customers at the highest position, and customer satisfaction is the ultimate goal, the guidance for all business and production activities of SASCO. The company always pays attention to and takes care of customers with all its passionate heart and take customer pleasure and satisfaction as a measure of service quality.

 

Vietnam has been developing constantly and integrating more deeply into the global economy. Following that trend, SASCO has targeted to become a top provider and distributor of high-quality airport products and services in Vietnam and become a leading premium service provider in the country and in the world. The SASCO trademark is a token and a guarantee of quality. To achieve this goal, SASCO has focused on strengthening and stabilising its network; restructuring its investment portfolios, allocating all resources for developing its core business - aviation services. At the same time, the company has concentrated on improving the quality of corporate governance, raising employee qualifications, and enhancing service quality in the spirit of rapidity, expediency and accuracy to become a firm support for customers. At all times, SASCO is committed to providing the best services for customers, fulfilling expectations of shareholders, successfully achieving the goal of becoming a leading provider of general aviation services in Vietnam in terms of quality and performance.

 

The today fruits of SASCO are accrued from its appreciation and promotion of human factor. Knowing that the human factor is a precious treasure and a key to success and sustainable development of the company; thus, SASCO always upholds the spirit of unity, builds a beautiful lifestyle and improves living quality of every employee. While taking care of material and spiritual life of employees, the company focuses on creating favourable conditions for every member to maximise their capabilities. The company has managed to synergise a collective force of nearly 1,500 employees who willingly devote for the common benefit of the company.

 

With these efforts, the firm has built a congruent working environment to closely unite executives and employees in the common roof of SASCO. With, the above specific activities are reflected by spiritual and material value chains and lifestyle that the staff understands and shares in their manners in four aspects (Respecting the law, abiding by regulations, organising corporate executive management, building regulations and statutes).

 

As an airport service provider at the largest airport of the nation, we place the prestige of the company and interests of customers on the top of everything. All business operations and services are customer-centred. All decisions of the company and all behaviours of the staff are based on customers. Our services have improved in quality and diversified in category from time to time to meet growing demands of the market and millions of passengers every year.

 

SASCO is always acutely aware of its corporate responsibility to the society and community. The company has called for responsibility, humanity and spirit of mutual assistance of all employees and hosted social and charitable activities. Since its incorporation, the company often quietly supports poor, misfortune people, builds houses for policy-benefiting families, and actively takes part in poverty reduction programmes in many provinces and cities across the country. A majority of huge funds for these activities are sourced from employees. These activities have sown the good image of the company among people and uplifted the image of SASCO brand in domestic and international markets.

 

In the past years, Vietnam has introduced many mechanisms and policies to attract foreign businesses to invest and expand production and business operations in the country. Vietnam keeps listening to opinions of foreign investors to timely and appropriately adjusting policies and building the confidence of foreign companies in Vietnam. In the coming time, authorities will continue to perfect the regulatory framework for investment to create a synchronous, transparent, clear and predictable investment environment. And, this is an appropriate time for US partners and investors to seek partners and long-term cooperation in Vietnam.

 

SASCO looks forward to cooperating with US capable investors in its business operations. Besides, SASCO always respects its partners, ensures long-term sustainable cooperation to jointly promote business strengths and absolutely comply with Vietnamese and international laws. SASCO pursues the cooperation and investment philosophy of “sustainable development and mutual interests for all stakeholders.”