In recent years, Viet Yen Town has experienced strong and comprehensive growth and development. Contributing to this progress, Viet Yen Medical Center has made efforts to successfully fulfill its responsibilities, achieving all assigned goals and meeting the town's public health care, protection and improvement needs.
In September 2023, Viet Yen Medical Center completed a 7-storey building to improve medical care quality
Improving the capacity of medical examination and treatment
Viet Yen Medical Center is affiliated with the Bac Giang Department of Health. The center consists of 16 specialized departments, six functional departments, and 17 commune/ward clinics.
Doctor Chu Ba Tam, Deputy Director of Viet Yen Medical Center, said: To improve the quality of medical examination and treatment, the center has developed many new technical services in recent years. Currently, it deploys 4,288 techniques, including 4,279 techniques of its level and nine techniques of its higher level.
The center has provided many specialized services and techniques for treatment such as endoscopic surgery in obstetrics and gynecology, wound treatment with plasma, gastrointestinal endoscopy with anesthesia, ureteral stone endoscopy/laser lithotripsy, gas pulse, Phaco surgery, and upcoming artificial kidney technique. In particular, from the second quarter of 2024, the center has deployed many new techniques in urinary endoscopy, obstetrics endoscopy and hemodialysis.
In addition, Viet Yen Medical Center takes advantage of support from all agencies and sectors while allocating investment resources for material development. Notably, the commissioning and operation of a 7-storey building in September 2023 is a highlight for medical development of Viet Yen town. The project is designed to meet the demand of patients and medical staff, aiming to improve the quality of medical services.
The doctors have mastered many sophisticated techniques, including ovarian cancer surgery
“In addition to providing a spacious and professional working space for medical staff, the operation and use of the new 7-storey building also brings a better service experience to patients and customers. This is an important step forward in providing medical services for local residents,” said Tam.
In particular, seeing human resources as a core factor, Viet Yen Medical Center consistently supports its employees by facilitating their participation in long-term training programs and professional development courses organized by the Ministry of Health and the Bac Giang Department of Health. The center provides access to specialized training from central and provincial agencies under Project 1816, with a focus on specialties and departments aligned with the local health needs and pathology.
Therefore, most of the center’s professional indicators have increased from a year earlier. In 2024, medical examinations totaled 147,828, equal to 105.6% of the plan and an increase of 7,577 cases from 2023. It performed 1,369 surgeries in the year, equal to 119% of the plan and an increase of 463 cases from 2023. An average inpatient treatment took 5.39 days and the bed occupancy was 100.6%. The center had 4,836 referred outpatients, equal to 3.3% of the total and received 269 referred inpatients, or 1.65%. Referred patients totaled 5,105, or 2.5%.
In addition to medical examination and treatment, the center achieved positive outcomes in epidemic prevention and health programs, including reproductive healthcare, nutrition improvement for mothers and children, and family planning. Regular supervision, support, and technical guidance are provided to lower-level healthcare facilities.
Continuing public healthcare mission
Deputy Director Chu Ba Tam said, January 2024 marked a strong transformation of Viet Yen when the National Assembly’s Standing Committee approved the resolution on establishment of Viet Yen town. Once a predominantly agricultural region, Viet Yen has undergone transformation, becoming a key driver of Bac Giang's economic development.
Notably, Viet Yen also has many industrial zones and a lot of workers, so the healthcare demand is increasing. This places requirements on the development of medical infrastructure and public health care.
In the coming time, Viet Yen Medical Center will continue to make efforts to effectively promote available resources, and improve the quality of public health care, consolidate and raise the quality of grassroots health care to reduce patient overloads at higher medical facilities. The center will ensure that all people receive affordable basic healthcare, thus contributing to social justice.
In addition to professional work, Viet Yen Medical Center will also pay special attention to building medical ethics and implementing the project: “Reforming service manner and attitude of medical staff towards patient satisfaction”. Each year, the center provides training to all its employees to enhance their communication skills. It also conducts regular inspections and oversight to promptly address any errors and improve service quality. Additionally, the center recognizes and rewards teams and employees who demonstrate exceptional service and a positive attitude. In addition, the customer care team works effectively to promptly resolve questions and difficulties and enhance patient satisfaction. Patients are admitted promptly to alleviate the workload in the center's specialized departments, minimizing wait times and reducing queues for patients.
Viet Yen Medical Center has effectively maintained and implemented healthcare services, preventive medicine, food safety, and population programs
To facilitate people, Viet Yen Medical Center adopted synchronous information technology applications to make sure that output data are connected and communicated with social insurance agencies to enable health insurance management and payment. Network connection between the examination department, clinical and paraclinical departments, pharmacy department, fee collection department, other departments and leaders helps reduce waiting time.
Accelerating digital transformation, the center has also accepted noncash payment methods (such as bank transfer and QR code) to settle payment for hospital fees, medical services and other transactions. Furthermore, the center has also promoted administrative reform, strengthened management, reduced errors and confusion, and improved the quality of medical examination and treatment.
This approach not only enhances comprehensive healthcare for the community in the current context but also plays a proactive role in the local socioeconomic development, making Viet Yen town a truly happy destination for residents and businesses.
By Nguyen Ngoc, Vietnam Business Forum